We offer EXCHANGE OR STORE CREDIT within 7 days of purchase or within 7 days of your package being delivered.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging or with original tags attached. To complete your exchange, we require a receipt or proof of purchase.
Only regular priced items may be exchanged. Sale Items are final sale. This includes the use of discount codes.
We do not offer refunds, however if you have a concern about your products please feel free to contact us.
If the condition of your item is not approved for an exchange, it will be sent or given back to you.
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
When sending your item, please include a note inside the package that has your order number and what you'd like to exchange for (or if you prefer a store credit).
The time it takes for your exchanged product to reach you may vary depending on where you live.
We do not guarantee that we will receive your exchange and recommend choosing a shipping method that has tracking or insurance for items over $75.
Items damaged by your pet (i.e chewed, ripped or soiled) will not be considered defective. If the item is damaged in a way we can consider defective, we will consider replacement within 30 days of purchase.
Good Boy Collective is not responsible for lost, stolen or damaged packages. If your package is lost or stolen, please contact the shipping carrier.
Shipping speed and tracking is dependent on which method you choose at checkout. If you choose a shipping method without tracking, please be aware that we will not be able to track or determine the shipping speed of your package.
We ship orders from our store within 1-3 business days. If you order a handmade item (such as a Dog Tag) the lead time is specified in the products description of when your order will be sent.
Please note: Choosing a faster shipping speed will not change the amount of time your order takes to be processed. The shipping speed you choose will only change how quickly the postal service delivers to you once they have it.